Privacy policy

In this privacy policy, we provide an explanation of how we collect and use personal information. This privacy policy applies to all personal information relating to you that we process when you contact us.

Who we are

We are Punt Makelaars, a purchase and sales broker and appraiser located at:

Noorderstraat 8, 3512 VX, Utrecht, the Netherlands.
Meerndijk 17, 3454 HM, De Meern, the Netherlands.

Punt Makelaars is responsible for collecting and using your personal information as described in this privacy policy. For questions, comments or complaints relating to the processing of your information, you can contact us via utrecht@puntmakelaars.nl.

If there is a service agreement with one of our brokers or if you buy a house through their mediation, then the additional privacy statement of the NVM applies. This NVM privacy statement is additional and can be read here.

The types of personal information we process

We can collect and process the following categories of personal information:

Name and other identifiable information

For instance, we can record your name, title, sex, or date of birth.

Your contact details and information about your personal account or registration

Your contact details can include your address, place of residence, telephone number and e-mail address. When registering for a specific service or creating a personal account, we can record your login details and other information that you enter on the account or registration form.

Our communication with you

We record your communication with us when you send us an e-mail or online via social media chat. When you call us, we record your questions or complaints in our database.

Information we collect when you use our website

We can record your IP address, browser type, operating system, referring website, surfing behaviour and clicking behaviour when you visit our website. With your permission, we can also receive your location data. Furthermore, we can receive an automatic notification if you open a newsletter or click a link in a newsletter.

Information you share with us

If you respond to us via the contact form, on social media or complete a customer survey, you choose you share information with us.

Cookies and comparable technologies

We collect information via cookies and comparable technologies when you use our website. For more information, read our cookie policy on the website. 

How we collect your information

Punt Makelaars can obtain your personal information in different ways. This happens when you complete a form, communicate with us through social media or subscribe to our newsletter. Depending on your settings for social networks, we can also receive information from the provider of your social network.

The purposes for which we use your information

The primary purposes for which we use your personal information are:

To provide services to you

To simplify the use of our online services for you, we can analyse the data of your usage of our digital media we collect from you and combine it with information collected via cookies and comparable technologies. For instance, to know what digital channel (e-mail, social media) or device (desktop, tablet or mobile phone) you prefer, so that we can focus our communication on that channel or device.

To communicate with you

We use your contact details to communicate with you, answer your questions or process your complaints.

For statistical research

To carry out statistical research into general trends in the use of our services, website and social media and the behaviour of the preferences of our customers and users, automatic tools are used. This enables us to develop better services. In addition, we can improve the design and content of our website.

We can combine different types of data and analyse it to conduct our research. Only aggregated data is used: we do not use names, e-mail addresses or other directly identifiable information. We can also combine such aggregated data with information from public sources (such as the CBS). We will not use sensitive data for this statistical research without your permission.

For direct marketing purposes

Your personal information can be used to send you newsletters or other marketing messages. We can use automatic tools to analyse your personal information, so that we know what information is relevant to you. This allows us to use and combine the information described above. We can also combine such aggregated information with information we receive from public sources (such as the CBS). We will not use sensitive data for this statistical research without your permission.

The results of our analysis are used to adjust our marketing messages to your specific interests and preferences. For instance, if our analysis shows that you may be interested in certain types of services, we can adjust our newsletter and website to show content we think is relevant to you.

We will use different channels for our marketing messages, such as e-mail and social media. You can revoke your permission for us to send marketing messages or object to it at any time. To do so, follow the instructions in the relevant marketing message or contact us via utrecht@puntmakelaars.nl.

Releasing and sharing information with third parties

We can release or share your personal information with third parties for the following purposes:

For the support services we offer

In order to provide our services, we work with third parties, such as social network providers and marketing agencies. All of these third parties are required to protect your personal information and process it only in accordance with our instructions.

For statistical research and direct marketing

Your personal information can be used for the purposes of statistical research and direct marketing (see above).

Third-party websites

Our website contains links to third-party websites. When you follow these links, you leave our website. This privacy policy does not apply to third-party websites. Punt Makelaars accepts no liability for the use of your personal information by these third parties. Your use of these websites is at your own risk. See the privacy policies of these third parties (if available) to learn how they handle your personal information.

Security and storage

The required technical and organisational measures are taken to protect your personal information against loss or unlawful use.  Your personal information is stored for as long as needed for the purposes described in this privacy policy or to the extent it is necessary to comply with laws and regulations and to resolve disputes.

Processing agreement

Punt Makelaars processes personal information for and on behalf of the client. The Personal Data Protection Act therefore describes Punt Makelaars as the ‘processor’ and the client as the ‘responsible’ within the meaning of this law. The Personal Data Protection Act requires Punt Makelaars and the client to conclude a processing agreement. It also explains how Punt Makelaars deals with the Data Leaks Reporting Point (Meldpunt Datalekken).

 

We consider the following a processing agreement:

Punt Makelaars and the client hereby undertake to comply with the Personal Data Protection Act and will only process the personal information on behalf of the client to implement the agreement. Punt Makelaars is not allowed to process the personal information obtained from the client for purposes other than those described in the agreement and in these conditions. Since Punt Makelaars processes the information for and on behalf of the client, the client guarantees that the personal information may be processed based on a legal basis contained in the Personal Data Protection Act.

Punt Makelaars takes suitable technical and organisational measures to protect the personal information of the client against loss or any form of unlawful processing. These measures are regarded as an appropriate security level within the meaning of the Personal Data Protection Act. The client is entitled to have the compliance with this checked by an independent expert, for instance by means of an audit, during the term of the agreement. All costs relating to this inspection will be borne by the client.

 

Notification of Data Breach

If it appears that there is a data breach at Punt Makelaars (as intended in article 34a of the GDPR) that needs to be reported by Punt Makelaars to the Dutch Data Protection Authority and/or the involved person(s), then Punt Makelaars will notify the client of this as soon as possible after Punt Makelaars becomes aware of the data breach. Punt Makelaars will try to immediately provide the Dutch Data Protection Authority and/or the involved person(s) with all information that is necessary for a complete notification. Punt Makelaars should and will immediately report this to the Data Leaks Reporting Point of the Dutch Data Protection Authority. If not all necessary information is known yet (for instance, because the data breach is being further investigated by Punt Makelaars), Punt Makelaars will in any case first provide a preliminary report to the Dutch Data Protection Authority and/or the involved person(s).

If the client of Punt Makelaars demands a (preliminary) report to the Dutch Data Protection Authority and/or the involved person(s) about a data breach at Punt Makelaars, while it is unequivocally clear to the client that there is no data breach as intended in article 34a of the GDPR present with Punt Makelaars, then the client is liable for all damage and expenses incurred by Punt Makelaars (including the reputational damage) in that context. Punt Makelaars will then immediately withdraw the report.

Privacy of children

Punt Makelaars strives to avoid collecting information about children aged 16 years or younger, or to create interest segments that are specifically designed for the ‘children’ target group. Should you be concerned about the privacy of your child in connection with our services, or if you have the opinion that your child has entered personally identifiable information on our website, you can contact us via utrecht@puntmakelaars.nl.

Your rights

You can request to view, update and adjust your personal information. And you can appeal to any other right you have under the applicable privacy legislation, including, for instance, objecting against the processing of your personal information. All you need to do for this is send a written request to: 

Punt Makelaars
Noorderstraat 8
3512 VX  Utrecht

You can contact us via utrecht@puntmakelaars.nl if you have questions, comments or complaints regarding this privacy policy.

How this privacy policy is maintained

This privacy policy is effective as of 23 May 2018 and replaces our previous privacy policy. This privacy policy is constantly being revised. We inform you about changes by publishing the revised policy on www.puntmakelaars.nl, after which it immediately takes effect.

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Want to make an appointment? Call our office in Utrecht (tel. +31 30 2737464) or email us at utrecht@puntmakelaars.nl.
Office De Meern (tel. +31 30 2416171) email address demeern@puntmakelaars.nl.
Call our office in Utrecht (tel. +31 30 2737464) or mail utrecht@puntmakelaars.nl.
Office De Meern (tel. +31 30 2416171) email address demeern@puntmakelaars.nl.